We’ve Got Your Eyes Covered

Dear Rand and Janeel, I was in late Saturday afternoon. I will get my prescription from my ophthalmologist and then will come back to order some glasses. In the interim, I just wanted to provide a compliment to you. You deserve a shout out. You provide a great customer experience. I think it was the best customer service I have experienced in years. I felt like you cared about helping me find glasses that looked good and also fit my personality and profession. I appreciated the fact that you would give honest feedback regarding the glasses versus the shape of my face, complexion etc. Finally, I loved the computer camera that allowed me to compare glasses. I didn't think it would be a big deal. Now, I feel it is the only true way to see what you look like before you buy. Bottom line:
1. You are Great people!
2. Cutting Edge Fun Glasses
3. Shockingly affordable prices.
4. Technology that gives the customer ultimate confidence before buying.
= Exceptional Customer Service.

Rand and Janeel own eyeSmith. It is their home away from home, their passion, their life. They deliver a superior product at a fair price with a depth of sincere concern for their customers that I thought had gone the way of hand written thank you notes. The depth of experience, technical knowledge, and personal care found at eyeSmith is truly astonishing. My vision is better than it has been for years and my faith in good old-fashioned customer service renewed. Thank you!

A huge thanks to EyeSmith for my new pair of OGI men’s eyewear!!! I have been wearing glasses and contacts since I was a kid. Because of my strong prescription I have struggled most of my adult life to secure a pair of decent looking glasses that look good. For years I have only worn contacts and as a result my eyes strained, hurt and even itched at times. EyeSmith saved the day. Rand and Janeel assisted me in turning the page on wearing glasses once again. They suggested the best lens on the market….HOYA. It’s incredible! The absolute best on the market; thin, clear, light weight, scratch resistant, fantastic warranty and simply amazing. For a guy whose prescription is strong, HOYA lenses are the ONLY way to go. Plus, the trendy and good looking OGI frames are the perfect fit to a beautiful pair of glasses. I truly feel like a new man… who can once again feel confident wearing glasses. My friends, family and co-workers love the new look. Rand and Janeel’s professionalism, kindness, knowledge and enthusiasm for fashionable eyewear is contagious. They knocked it out of the park! I am so pleased with my purchase and it was well worth the money. I truly have never had a better pair of glasses. The other guys simply, cannot, compete!!! If you’re thinking about making a change, then consider EyeSmith. The absolute best in sports and fashion optical in the Northland or even in all of Kansas City. Don’t take my word for it, go and “see” for yourself!

Just a quick note to tell you two things that I am now a firm believer in: 1. Eyesmith's dedication to an unbelievable level of customer service. Your knowledge, ability, kindness, and hard work are second to none. I will send everyone I know who even mentions sunglasses or glasses to The eyeSmith. 2. The Costa sunglasses are by far and away the best pair of sunglasses I've ever owned. Kudos to you and your team. Have a great Independence Day. Thank you!

I can't say enough nice things about the Smiths and their optical shop. They were so patient as I struggled to make a decision about frames. I tend to be more than a bit wishy washy! I wear progressive lenses and Mr. Smith has the latest technology to make sure they are exactly right. The lenses are perfect and make it much easier to drive at night. I will never buy glasses anyplace other than eyeSmith again!

Your hospitality and attention to detail at the store always surpasses any customer service that I receive…anywhere.

I went to EyeSmith, again for a new pair of sun glasses. My last pair were lost during a recent hunting and fishing trip. Rand and Janeel helped into a perfect pair of Costa Sunglasses. They are indeed the Roles Royce of sunglasses. I am amazed by the quality finish as well as, the color definition. Rand and Janeel did a wonderful job in helping through the process by explaining the benefits and features of the glasses. You won’t find that at Cabela’s or anywhere else that sell Costa! Nowhere else compares to the amazing customer service and industry knowledge they both provide! It was well worth it. Great job, again, you two!! Until next time.

You two are THE BEST! I couldn't be happier with the customer service from both of you and I really appreciate you staying late to finish my glasses tonight! I will gladly spread the word! I'm thankful to have found your business online & I love your website!